Extentia’s Salesforce
Cloud ExpertiseÂ
Sales Cloud
Extentia has over a decade of cumulative Sales Cloud experience and implementations. We utilize out of the box elements of Sales Cloud to create customized solutions, implementing advanced search features that allow agents to easily nurture, convert, and manage leads.
Experience Cloud
In-depth experience in creating digital platforms with customization to reflect a brand’s unique identity or signature as well as customer support and experience management. We are skilled at creating responsive websites and integrating Salesforce Experience Cloud with Amazon S3, CCAvenue, and Dropbox.
Service Cloud
Extentia’s Salesforce Practice is proficient at implementing customized business automation for service agents. Our expertise lies in creating features that provide case management, knowledge management, and field service lightning. We are capable of integrating Service Cloud with third-party solutions such as BillDesk, Chabot integration, and Salesforce CTI and can facilitate communication across various channels including email, SMS, social media, and WhatsApp.
Salesforce Industries Health
The 1st Vlocity Insurance Cloud solution in India was implemented by Extentia in 2021. Our expertise lies in leveraging Salesforce Industries Health ready to use features to create insurance products, allows for customer onboarding and claim management. Efficient at allowing product teams to setup new health insurance packages with exhaustive coverage and insured items, while providing a code free product management experience.
Marketing Cloud
Extentia has successfully implemented solutions allowing for SMS campaigns based on customer segmentation Analytics Builder for website analytics. We are skilled at using Automation Studio for multi-step marketing and data management.
B2B Commerce Cloud
Experience in configuration of storefronts, products, pricing set-up, account models, entitlements and other out-of-the-box features. Management and customization of multiple product categories and catalogues, taxation according to country, checkout flows along with implementation of payment gateway integration and calculation of shipping costs.
Health Cloud
The 1st Health Cloud solution in India was implemented by Extentia in 2022. We are experienced in streamlining the process through which patients and healthcare providers can access and utilize relevant data to enable seamless collaboration. We create personalized experiences and omni-channel solutions across every patient-provider relationship, including care programs and patient health timeline management.
Financial Services Cloud
The 1st Financial Services Cloud solution in India was implemented by Extentia in 2018. We are well-versed with allowing Relationship Managers to view their customers’ household/organization relationships and provide cohesive 360-degree views of Assets Under Management (AUM). We also employ CRM Analytics tools to showcase upselling opportunities and actionable tasks.